GENERAL

We usually dispatch all orders within 1-3 business days. You will get a shipping confirmation email once it's shipped out.

All orders are packaged in recyclable shipping boxes.

Of course! You can modify your order unless it's already shipped out.

Please email us at hello@getillum.com with your Order# and changes / updates you'd like to make. We'll do everything we can to fix it up!

We ship from Toronto, ON in Canada.

We ship worldwide! For our Canadian shoppers, please visit our Canadian websiteHERE

It depends on where the order is being sent to. Please check our Shipping Policy HEREfor details.

Yes, all orders will be shipped with Tracking. We do not have the option to send standard shipping.

USA
We accept return / exchange requests for those made within 30 days of receiving the order. Please check our Return Policy HERE

International
We're sorry but we cannot accept any returns or exchanges for International Orders outside of USA.

illum Cloth Pads are covered under warranty for 3 months for any manufacturing defect. Please contact us for any issues! More details on WarrantyHERE